AI Automation

Nimbus AI

Custom automated customer support workflow using Claude and Make.com, reducing response times by 85%.

The Challenge

Nimbus was overwhelmed by support tickets, with a backlog of 3+ days. They needed a way to triage and resolve common queries without hiring more staff.

The Solution

We implemented an intelligent automation layer using Large Language Models to analyze incoming tickets. The system auto-resolves Tier 1 issues, routes complex cases to the right specialists, and drafts suggested responses.

Key Results

1Response time dropped from 3 days to <1 hour
285% of Tier 1 tickets auto-resolved
3$120k estimated annual savings

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